This Privacy Policy explains how Celebration Scene (“we”, “us”), a private theatre celebration venue in Mehdipatnam, Hyderabad, collects and uses your information when you visit celebrationscene.com or book a celebration with us.
Information we collect
When you make a booking, we collect the details you enter: your name, mobile or WhatsApp number, email address, the special name or nickname for the celebration, the occasion, your chosen date, room, time slot, number of guests, add-ons, and any message for the cake.
We also keep a record of your booking reference, payment ID and payment status. We do not see or store your card, UPI or bank details.
How we use your information
We use your information to confirm and manage your booking, send your receipt, contact you about your slot, prepare your decoration, cake and add-ons, process refunds where applicable, and answer your questions.
ID proof at entry
As stated in our Terms & Conditions, guests must carry valid ID proof, which is checked at entry to verify that guests are aged 18 or above.
Payments
Online advance payments are processed by Razorpay. Your payment details are entered on Razorpay’s secure checkout and are handled under Razorpay’s own privacy policy and security practices. We receive only the payment confirmation details needed for your booking.
Who we share your information with
We do not sell your personal information. We share it only with service providers needed to run your booking, such as our payment provider, and where required by law.
Cookies
Our website may use cookies and similar technologies that are necessary for the site and the booking form to work. Third-party services such as our payment provider may set their own cookies during checkout.
How long we keep your information
We keep booking information for as long as needed to manage your booking, handle refunds and disputes, keep accounting records, and meet our legal obligations.
Your choices
You can ask us to correct or delete your personal information, subject to any records we must keep for legal or accounting purposes. To make a request, please use our Contact Us page.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
Contact
Celebration Scene, Mehdipatnam, Hyderabad. For any privacy questions, please visit our Contact Us page.